應(yīng)聘外資企業(yè)的面試問答寶典
在面試中,主考官除了就簡(jiǎn)歷上所列出的相關(guān)信息提問外,還會(huì)要求你講述你曾經(jīng)遇到的一個(gè)具體問題或任務(wù),并介紹你是如何處理這一問題或任務(wù)的,以及最后的處理結(jié)果如何。與此同時(shí),主考官還可能會(huì)對(duì)你敘述的細(xì)節(jié)進(jìn)行追問,以便從中更全面地了解你的相關(guān)素質(zhì)。下面是應(yīng)屆畢業(yè)生小編收集整理好的應(yīng)聘外資企業(yè)的面試問答寶典 ,我們一起來看看吧!
關(guān)于應(yīng)聘者的領(lǐng)導(dǎo)能力
Tell me how you went about setting the goals for your team members and gaining commitment from them.
通過這一問題,主考官主要想了解應(yīng)聘者是如何通過設(shè)置團(tuán)隊(duì)目標(biāo)來領(lǐng)導(dǎo)自己的團(tuán)隊(duì),以及采取了何種方法或手段來引導(dǎo)團(tuán)隊(duì)成員實(shí)現(xiàn)目標(biāo)。在回答這一問題時(shí),應(yīng)聘者應(yīng)當(dāng)使用恰當(dāng)?shù)睦?充分說明自己擅長(zhǎng)制定團(tuán)隊(duì)目標(biāo)并領(lǐng)導(dǎo)團(tuán)隊(duì)成員實(shí)現(xiàn)目標(biāo)。以下回答針對(duì)的是如何成功地為銷售團(tuán)隊(duì)制定目標(biāo),以及制定目標(biāo)會(huì)帶來怎樣的好處。
[具體任務(wù)] I needed to set the sales team objectives for the next year. [執(zhí)行步驟] I referred to the sales department goals for the next year to decide which activities and tasks our team should concentrate on. I clearly communicated the relationship between our team goals and the department goals to my team members and explained which activities would best result in achieving these goals. [完成結(jié)果] The members really benefited from having a clear idea of the team goals and how we could contribute to achieving them. Having clear goals meant they were able to see how each of them was an essential part of the team’s success, and this motivated them towards achieving the goals.
關(guān)于應(yīng)聘者的決策能力
Tell me about an important decision you made in your previous job.
通過這一問題,主考官想要了解的是應(yīng)聘者能否作出思維縝密的決策,是否具備果斷的決策能力。在回答這一問題時(shí),應(yīng)聘者首先應(yīng)該分析各種影響自己決策的因素,然后權(quán)衡各種選擇,最后作出最妥當(dāng)?shù)臎Q策。以下參考回答是關(guān)于如何更經(jīng)濟(jì)地為公司采購(gòu)原材料。
[具體任務(wù)] I was in charge of the purchase of raw materials for our company.[執(zhí)行步驟] We always ordered a month’s supply at a time to keep inventory costs low. I had to decide whether to keep doing this or buy six months’ supply and get a discount for ordering such a big volume and escape possible future price increases. I did some research and figured out that we could reduce our costs by buying for six months, especially since the amount we used remained practically unchanged month on month. [完成結(jié)果] It turned out that I was right, and the prices increased quite a lot during those six months.
關(guān)于應(yīng)聘者解決問題的能力
Describe a thorny problem you had to solve in your last job.
這個(gè)問題旨在考查應(yīng)聘者識(shí)別問題、分析問題和解決問題的能力。應(yīng)聘者首先應(yīng)從自己的工作經(jīng)歷中尋找一個(gè)與所應(yīng)聘職位密切相關(guān)的實(shí)例,然后說明自己是如何處理這一問題的,并對(duì)處理結(jié)果加以描述。此外,應(yīng)聘者選擇的實(shí)例最好是自己成功解決的問題。以下參考回答是關(guān)于如何成功處理客戶對(duì)質(zhì)量低劣產(chǎn)品的投訴。
[具體問題] Last July, we were receiving a lot of complaints about the poor quality of our products. [解決措施] I met with the staff concerned in the Quality Control Department and discovered that the problem seemed to be with the poor raw materials from our vendors. I investigated and found that the system for checking the quality of raw materials was outdated. Then, an up-to-date system for checking the quality of raw materials was quickly introduced. [處理結(jié)果] This sorted out the problem and we had fewer complaints from our clients.
關(guān)于應(yīng)聘者的創(chuàng)新能力
Tell me about a suggestion that you have recently made to your manager.
這一問題是用來了解應(yīng)聘者是否具備積極主動(dòng)的創(chuàng)新思維能力,是否能夠?yàn)楣咎峁┮恍┯幸娴膭?chuàng)意。應(yīng)聘者從過去的工作經(jīng)歷中搜尋的相關(guān)案例,要能說明自己能夠積極主動(dòng)地為公司提供有益于公司發(fā)展的建議。以下參考回答是關(guān)于如何說服上司為采購(gòu)部的員工提供一次有關(guān)即將上市的新產(chǎn)品的培訓(xùn)。
[具體問題] I worked in the Purchasing Department and the company was launching a new product. The Sales Department had in-depth training on it, but we had none. [解決建議] I suggested that the Purchasing Department should also receive the training so that we would better understand what components should be purchased and be able to ask our vendors some wise questions. It was agreed that we would all undergo a short version of the training. [處理結(jié)果] This meant that we could deal professionally with our vendors and it also motivated us, feeling part of the launch excitement.
關(guān)于應(yīng)聘者的溝通能力
Describe a situation where you negotiated with your manager to reach an agreement.
通過這一問題,主考官想要了解應(yīng)聘者是否具備明確傳遞信息的能力以及為獲得雙贏結(jié)果的溝通能力。回答該問題時(shí),應(yīng)聘者應(yīng)首先簡(jiǎn)單介紹具體問題,然后詳細(xì)闡釋自己如何以合作的方式和態(tài)度與對(duì)方一起商討問題,以及自己如何以充分的論據(jù)說服對(duì)方接受自己提出的解決方案;最后簡(jiǎn)述一下處理的結(jié)果。以下參考回答是關(guān)于如何說服主管為其下屬完成項(xiàng)目任務(wù)提供更多的時(shí)間。
[具體問題] My supervisor gave me an unreasonable deadline to complete a project. [解決方案] I asked him how he had come up with the deadline. He said that it was based on his deadline to present the project to his line manager. Then, I detailed every step that needed to be taken to complete the project and how long each step would realistically take. After that, we discussed possible ways of reducing these time frames, and I suggested allocating more resources to the project. Finally, I was asked to put together a project proposal that covered what we had discussed and he would use this to negotiate with his line manager for a more realistic time line. [處理結(jié)果] The result was that we were able to settle on a plan that worked for both of us.
關(guān)于應(yīng)聘者的組織策劃能力
① Tell me about a time when you had to plan and coordinate a project from start to finish.
② Describe a situation in which you had to schedule your activities to meet an objective.
問題①要求應(yīng)聘者舉例說明自己過去曾策劃和協(xié)調(diào)的一個(gè)完整的工作項(xiàng)目。
問題②要求應(yīng)聘者描述一下自己是如何安排工作進(jìn)度,從而實(shí)現(xiàn)一個(gè)具體的目標(biāo)的。兩個(gè)問題的設(shè)置旨在考察應(yīng)聘者設(shè)置項(xiàng)目目標(biāo)、安排項(xiàng)目工作進(jìn)度、處理項(xiàng)目具體任務(wù)的能力。通過這些問題,還可以考察應(yīng)聘者是否具備合理調(diào)配資源并有效分配任務(wù)以實(shí)現(xiàn)目標(biāo)的能力。
① [具體任務(wù)] I headed up a project which involved sales personnel and engineers. [執(zhí)行步驟] I organized a meeting to get everyone together to brainstorm and get his or her input. From this meeting I drew up a plan, taking the best of the ideas. I organized teams, balancing the mixture of technical and non-technical people. We had a deadline to meet, so I did periodic checks with the teams. After three weeks, we were exceeding expectations, and were able to begin implementation of the plan. [完成結(jié)果] It was a great success, and I was commended for my leadership, but I was most proud of the team spirit and cooperation.
② [具體任務(wù)] I had to complete a technical report every month. This involved collecting a large amount of information from different departments. [執(zhí)行步驟] I scheduled all the data collecting tasks. Each department was given a monthly deadline to submit information to me and I scheduled reminders to be sent out before the deadline. I set aside a time in my diary each month to check all the information. Then I allocated time for writing up the report. [完成結(jié)果] This worked well and I comfortably met my deadline.
關(guān)于應(yīng)聘者的團(tuán)隊(duì)合作能力
① What kinds of people do you have difficulties working with?
② Describe a time when you demonstrated the ability to be an effective team member.
問題①要求應(yīng)聘者具體說明和哪一類人共事有困難。通過這個(gè)問題,主考官想從側(cè)面了解一下應(yīng)聘者的團(tuán)隊(duì)合作能力。應(yīng)聘者在回答這一問題時(shí),比較明智的選擇是如實(shí)講述自己不擅長(zhǎng)與某類人共事,但盡量將回答的重心放在如何成功地與此類人溝通方面。應(yīng)聘者可以首先簡(jiǎn)述自己不愿和這類人共事的原因,然后說明自己如何積極與他們溝通并取得共識(shí),從而解決問題,最后別忘了強(qiáng)調(diào)自己從中學(xué)到的東西。
問題②旨在考察應(yīng)聘者是否具備與新團(tuán)隊(duì)成員培養(yǎng)良好合作關(guān)系并為團(tuán)隊(duì)作貢獻(xiàn)的能力。應(yīng)聘者應(yīng)舉例說明自己是如何與新團(tuán)隊(duì)成員積極溝通培養(yǎng)良好關(guān)系,以及自己是如何理解團(tuán)隊(duì)目標(biāo)并為團(tuán)隊(duì)作出重要貢獻(xiàn)的。
① [具體問題] In my last two jobs I have worked with people from different backgrounds and cultures. The only time I had difficulty was with people who were dishonest about work issues. [解決措施] I worked with one man who was taking credit for the work that his team accomplished. I had an opportunity to talk with him one day and explained how he was affecting the morale. He became very upset that others saw him that way, and said he was unaware of his behavior or the reactions of others. [處理結(jié)果] His behavior changed after our talk. What I learned from that experience is that sometimes what we perceive about others is not always the case if we check it out.
② [具體問題] I was transferred to a new team at my last company. The team members were not welcoming, and I was not included in their meeting discussions. [解決措施] I asked each team member to talk to me about their expectations of me as part of their team. I explained that I understood their reluctance to trust and accept me straight away, but I wanted to make positive contributions to the team. We discussed team objectives, individual roles and working styles and started to develop a rapport with each other. I made sure that I asked for their advice and feedback initially, and gradually I earned their trust. [處理結(jié)果] The team learned to be more flexible in their approach to new staff members, and I learned that one has to earn trust and acceptance. Our team works really cohesively towards its goals now.
關(guān)于應(yīng)聘者的`抗壓適應(yīng)能力
① Tell me about how you worked effectively under pressure.
② Tell me about a time when you had to quickly adjust your work priorities to meet changing demands.
問題①要求應(yīng)聘者描述一下自己如何在壓力下成功完成工作。通過這個(gè)問題,主考官想了解應(yīng)聘者是否能在壓力巨大或工作條件困難的情況下成功完成工作任務(wù)。回答這種問題,應(yīng)聘者要舉出實(shí)例,著重強(qiáng)調(diào)自己具備沉著冷靜地面對(duì)壓力的素質(zhì),并懂得如何為自己減壓。
問題②考察應(yīng)聘者是否具備為滿足不同的工作需求而調(diào)整工作重心的能力。應(yīng)聘者在回答這一問題時(shí),應(yīng)舉出代表性的例子強(qiáng)調(diào)自己能夠有效調(diào)整自己,以適應(yīng)不同環(huán)境下的工作,同時(shí)履行不同職責(zé)。
① [具體任務(wù)] While at the KDC factory, we were faced with a sudden and big order increase for the power tools. It was for a new customer and urgent. [執(zhí)行步驟] I immediately sat down with the production supervisor and manager. We were able to make a workable plan that guaranteed materials were available and met the production deadline. We also paid a few visits to this customer to make sure that we completely understood their needs. [完成結(jié)果]While it was challenging and involved long hours, the pay-off was a signed contract with this new customer.
② [具體任務(wù)] I was in the middle of planning a new product launch for the company when I was asked to prepare a feasibility report for a big project we were tendering for. [執(zhí)行步驟] I made an outline of the information I needed immediately for the report and assigned a portion to each of my staff. I spent the next couple of days drawing up schedules of the tasks that needed to be carried out to complete the report and meeting with staff members to brief them and get feedback. I was then able to refocus on completing the new product launch on time. [完成結(jié)果] The feasibility report was completed on time with great efforts made by each staff member, and I didn’t miss the deadline of the new product launch.
關(guān)于應(yīng)聘者在注重細(xì)節(jié)和工作標(biāo)準(zhǔn)方面的能力
① Describe what you did to control mistakes in your work.
② Tell me about a time when you were not satisfied with your work performance. What did you do about it?
問題①要求應(yīng)聘者描述一下自己是如何控制工作中的失誤的。通過這一問題,主考官想了解應(yīng)聘者是否能全面關(guān)注工作任務(wù)中各方面的細(xì)節(jié),并準(zhǔn)確無誤地完成任務(wù)。應(yīng)聘者在回答該問題時(shí),應(yīng)強(qiáng)調(diào)自己是一個(gè)嚴(yán)格、細(xì)心的人,在工作中十分注重細(xì)節(jié),并且經(jīng)常檢查細(xì)節(jié)方面的問題,從而能有效杜絕失誤的出現(xiàn)。
問題②要求應(yīng)聘者舉例說明對(duì)自己工作表現(xiàn)有哪些不滿意的地方。主考官想通過這一問題了解應(yīng)聘者如何為自己制定具體的工作標(biāo)準(zhǔn),以及在工作出現(xiàn)問題時(shí)能否及時(shí)予以糾正。在回答該問題時(shí),應(yīng)聘者應(yīng)強(qiáng)調(diào)自己一直為自己的工作設(shè)置非常高的標(biāo)準(zhǔn),一旦發(fā)現(xiàn)工作表現(xiàn)不符合標(biāo)準(zhǔn)時(shí),總是積極地采取措施,彌補(bǔ)不足之處。
① [具體任務(wù)] In my last position I had to make all the conference arrangements for my line director. [執(zhí)行步驟] I listened carefully, wrote down what he needed and then read it back to him to confirm that I had everything right. I would also follow up with a detailed email to check again. Once I had made the arrangements I would set up a time to get his feedback and check I had everything he needed. I then followed this up with an email with all the confirmed details. [完成結(jié)果] This was time-consuming for both of us, but it meant that no errors were made in the arrangements. It would have been frustrating and costly not to have made such thorough checks.
② [具體問題] Once my sales performance review rating was lower than I had expected. [解決措施] I met with my line director to make an action plan for improvement and set very specific sales targets to be met on a monthly basis. I worked very hard to meet these targets and constantly monitored my sales performance. I also asked for regular feedback about my performance. [處理結(jié)果] After six months, my line director conducted another review and my rating was much higher.
總之,在面試過程中,主考官主要想通過行為性問題了解應(yīng)聘者在某一特定情形下的具體表現(xiàn),從而考察應(yīng)聘者是否符合應(yīng)聘職位的具體要求。在回答問題前,應(yīng)聘者應(yīng)仔細(xì)聆聽問題,給出的回答要盡量明確、詳細(xì),以便主考官?gòu)闹辛私饽闶欠裾嬲邆湓撀毼凰枰募寄芎退刭|(zhì)。以下筆者補(bǔ)充提供了一些類似的常見行為性面試問題,以供應(yīng)聘者實(shí)戰(zhàn)演練:
① Give an example of an occasion when you used logic to solve a problem.
② Give an example of a goal you reached and tell me how you achieved it.
③ Describe a decision you made that was unpopular and how you handled it.
④ What do you do when your schedule is interrupted? Give an example of how you handle it.
⑤ Have you had to convince a team to work on a project they weren’t thrilled about? How did you do it?
⑥ Have you handled a difficult situation with a co-worker? How?
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